Refer to the Pacing and Optimization page for a description of each optimization parameter and its associated dialing mode or IVR mode. When you select an optimization parameter, the system adjusts call pacing to adhere to that parameter. If you select a Predictive dialing mode or Predictive IVR mode, you can select an optimization parameter. For a detailed description of each dialing mode and IVR mode, refer to the Dialing Modes and IVR Modes page. This table below describes each section of the Dialing tab.Ĭhoose a dialing mode or an IVR mode, depending on the type of campaign you're running.
Use the Dialing tab to set important dialing parameters, such as the dialing mode, pacing options, and time constraints.
#KNOCKKNOCK CAMPAIGHN CREATING RULES UPDATE#
Unlike upload and selection rules, you can update apply or update a filtering rule dynamically, while a campaign group is running.įinally, if you want to restart a campaign after it has been paused or stopped/unloaded, you can specify the way in which CX Contact should retry the contact list.
Note: A contact list can have only one labeling schema. Labels - Choose from a contact list labeling schema you created on the Labels page.You can also apply the following in this section: Refer to the Attempt Rules, Location Rules, or Contact Suppression Lists pages for more information. You must return to the Compliance Tools page or the Contact Suppression Lists page to uncheck the Required box for the rule or list you want to remove. You can click Change to add additional rules or suppression lists, but you cannot remove them from this page. In this next section, you'll see a list of attempt rules, location rules, and suppression lists that were marked as Required when they were created or imported. Refer to the Apply Phone Number Filters page for a description of the available phone number filters. Note that the phone number filters available to you depend on the channel being used for this campaign. Next, you'll apply phone number filters to the contact lists that be will be part of this campaign. For details see: Create and Manage Caller ID Sets > Assign a Caller ID Set.
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